SHIPPING
Your total shipping charges will automatically compute during checkout prior to the completion of your order. Delivery takes average 3-14 working days (Malaysia) and 8-16 working days (International). Please note that during peak seasons, deliveries may be delayed 1-2 business days.
You shall be notified once your purchase is in the process of delivery along with a tracking number. Customers must ensure the shipping address and other mandatory details are accurate.
International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates. The WonderLand Fashion will not be liable for any cases of unsuccessful or untimely delivery.
You may be subject to import duties, taxes and/or additional customs clearance charges once a shipment reaches your country. The WonderLand Fashion has no control over these charges and cannot predict what they might be.
Customs policies vary widely from country to country, kindly contact your local customs office for more information. When ordering from The WonderLand Fashion, you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods.
Shipping policy may change from time to time.
RETURNS
The WonderLand allows returns on full price merchandise received within 7 days of order delivery date, in the following manner:
- Exchange of size.
- Exchange of product that is eligible for a Store Credit Refund. An e-voucher with equivalent amount of the product price will be issued to the buyer.
Return/exchange can only be done ONE time per order number.
Cash refunds are NOT provided for returns.
Unfortunately, we cannot refund any shipping taxes, duties, charges, etc,: and the buyer shall responsible for full logistics cost.
Item(s) you wish to return must be mailed back to us within 7 days of receiving your parcel for local orders, and within 14 days for international orders.
Item(s) returned must be in its original condition i.e., unwashed, unaltered, unused with its original tags intact, packaging, invoice slip & returns form. We will inspect the item(s) to ensure that you are eligible for return.
The WonderLand Fashion is not responsible for returned parcels until they arrive at our HQ. Please retain the postage receipt and tracking number as proof of return.
Pack the item(s) together with the completed Returns Form and send it to the following address via courier/postal service:
Attention: Returns (Online Store)
The WonderLand Fashion
No. 77-3, Jalan Radin Bagus,
Sri Petaling,
57000 Kuala Lumpur,
Malaysia.
+603-96542173
Shipping fees on returns/exchange is at the cost of the buyer.
Yes. You may drop by our office to perform the exchange. However, it is subject to stock availability of the item that you wish to exchange, and must be done within 7 working day upon receiving your parcel.
The WonderLand Fashion (Mon-Fri 10am-6pm)
No. 77-3, Jalan Radin Bagus,
Sri Petaling,
57000 Kuala Lumpur,
Malaysia.
Forms of Refund
We apologize that we are unable to provide any refunds in cash.
Online store credit voucher equivalent to the purchase price of the item(s) returned will be issued and emailed to you immediately following the approval of your return.
Please note vouchers must be redeemed within 30 days from the date of issuance and can only be used within a single transaction.
Any unused online credit amount will not be reinstated or refunded. Online store credit vouchers are strictly non-refundable, non-extensible and non-transferable. No processing fee is applicable through this method of refund.
All items for returns are subject to the availability of stocks.
You are required to pay the balance should the amount of your replacement item(s) exceed the price of your previously purchased item(s).
Your return parcel will be processed within 14 business days (not inclusive of public holidays and weekends) from the date of we receive the item(s). You will receive an email update once your return has been processed.
Return/Exchange Policy may change from time to time.
The WonderLand Fashion reserves the right to change this policy at any time without prior notice.
